Terms and Conditions

These Terms and Conditions ('Terms') govern your use of the Cosmo Casino website and all related services (collectively, the 'Service'). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

Cosmo Casino is operated by Cosmo Gaming Limited ('the Company'), a company incorporated and licensed under applicable gaming regulations. Our services are intended exclusively for adult players (18 years of age or older) located in jurisdictions where online gambling is permitted by law.

These Terms may be updated from time to time. Continued use of the Service following notification of any changes constitutes your acceptance of those changes. We recommend reviewing these Terms regularly.

To use our Service, you must be at least 18 years of age. You must also be located in a jurisdiction where online gambling is legal. It is your responsibility to ensure compliance with applicable local laws before registering.

Each player may only hold one account. Duplicate accounts are strictly prohibited and may result in suspension of all associated accounts and forfeiture of any balances. You must provide accurate, current, and complete information during registration.

You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately of any unauthorised use of your account. Cosmo Casino shall not be liable for any losses arising from your failure to protect your account information.

All deposits and withdrawals are processed in New Zealand Dollars (NZD) unless otherwise specified. Minimum and maximum transaction limits apply and are displayed at the time of transaction.

Deposits are generally credited instantly. Withdrawal processing times vary by payment method but Cosmo Casino aims to process all approved withdrawal requests within 24 hours. The Company reserves the right to conduct identity verification checks before processing withdrawals.

It is strictly prohibited to use Cosmo Casino as a financial processing service. Depositing funds and withdrawing without placing bets is considered an abuse of our payment systems and may result in account suspension.

All bonuses, free spins, and promotional offers are subject to specific terms and conditions, including wagering requirements, game restrictions, time limits, and maximum withdrawal limits. These terms will be clearly communicated at the time the offer is made.

Cosmo Casino reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice. If we determine that a bonus has been claimed in error or through fraudulent means, we reserve the right to reclaim the bonus and any associated winnings.

Bonuses cannot be transferred between accounts and have no cash value until all applicable wagering requirements have been met. Players who abuse the bonus system may have their accounts suspended and bonuses forfeited.

Cosmo Casino is committed to responsible gambling. We provide a range of tools to help you manage your gambling activity, including deposit limits, session time limits, loss limits, cooling-off periods, and self-exclusion options.

If you believe you may have a gambling problem, we strongly encourage you to use our self-exclusion tools and to seek help from a professional organisation. Gambling Care NZ can be reached at 0800 654 655 (24/7, free).

Cosmo Casino participates in third-party self-exclusion schemes. If you have self-excluded with any gambling scheme applicable to New Zealand, you must not attempt to register or gamble at Cosmo Casino.

All games offered by Cosmo Casino are powered by certified random number generators (RNG) and are independently audited for fairness by accredited testing agencies including eCOGRA. Theoretical return-to-player (RTP) percentages are available for all games.

Cosmo Casino reserves the right to void any bets or winnings that arise from software errors, technical glitches, or obvious pricing mistakes. In the event of a dispute between the player and the game result, the server log shall be deemed the authoritative record.

Collusion, cheating, use of automated betting software (bots), or exploitation of software vulnerabilities is strictly prohibited. Any account found to be engaging in such activity will be immediately suspended and may be reported to relevant authorities.

Cosmo Casino collects, processes, and stores personal data in accordance with our Privacy Policy. By using our Service, you consent to the collection and use of your information as described in our Privacy Policy.

We implement industry-standard security measures including 256-bit SSL encryption to protect your personal and financial data. We do not sell or rent your personal information to third parties except as described in our Privacy Policy.

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact our support team at support@cosmocasino.nz.

To the fullest extent permitted by applicable law, Cosmo Casino and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

Cosmo Casino's total liability to you for any claims arising from your use of the Service shall not exceed the amount deposited by you in the twelve (12) months preceding the claim.

Cosmo Casino does not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. The Service is provided 'as is' without warranties of any kind.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated, without regard to conflict of law principles.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the governing jurisdiction, unless otherwise required by applicable consumer protection legislation in your jurisdiction.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

If you have any questions about these Terms and Conditions, please contact our support team:

Email: support@cosmocasino.nz | Live Chat: Available 24/7 on our website | Phone: +64 9 000 0000

These Terms were last updated on 17 July 2024. Cosmo Casino reserves the right to update these Terms at any time. Material changes will be communicated to registered players via email or in-platform notification.